Support

Email info@amastran.net. Please tell us: your computer (Mac or Windows and the version), the app version (License → bottom line), and what happened. We aim to reply within 2 business days.

Quick fixes

• I bought it but the app says Trial. Open PaperStyle. On the first screen click I already bought PaperStyle (at the bottom), then the button that says … by email. Already inside the app: Menu → License… → Activate your purchase by email. Type the email you bought with, click Send recovery code, type the code from the email (check spam; it expires in 15 minutes), and click Continue. If that email has more than one license, a list appears (it says which are already in use on another computer): choose the one to use on this computer. Nothing changes until you choose, and Cancel is free. You never type a license key.
• It says "Moved to another device." Your licence was activated on another computer; one computer at a time. Use "Recover your license by email" to bring it back here (the other computer becomes read-only the next time it is online). If you have several subscriptions on one email address, each works on its own computer.
• It says I moved too many times. You can move a subscription yourself up to 2 times in any 30 days. For more, email us at info@amastran.net.
• New computer. Install the app, then activate by email as above. Your notebooks come across from a backup (.diary files) or from your Notebooks folder / Google Drive backup.
• The app asks me to connect to the internet. The app works offline for up to 32 days between checks. Connect to the internet once and it carries on.
• Is my data safe if my subscription ends? Yes. The app becomes read-only: you can still open and read every notebook, but you cannot change them until you subscribe or activate again. Your notebooks are never deleted or changed.
• Can I use the same Google account for backups on two PaperStyle licences or free trials? No. One Google account belongs to one person's PaperStyle licence or free trial. If a second free trial connects the same Google account, that trial ends and you can subscribe to continue. Moving your own licence to a new computer is never a problem.
• Cancel or change my plan. If you bought on Whop, cancel in your Whop account (whop.com → your purchases). Use the link in your receipt email.
• Report a bug / send feedback. Menu → Report a bug / Send feedback in the app opens an email to us.